Earlier today my daughter had orientation at school so we went into the city for a few hours. I decided to roam Bergdorfs to pass the time. There are a few Saint Laurent items that I’ve wanted to try so I headed straight to that department. It’s the Thursday before Labor Day weekend and there were few shoppers, yet when I needed a salesperson, none were to be found. I finally tracked one down and she reluctantly agreed to help me. The $3000. jacket I wanted was not available in my size, so the saleswoman encouraged me to buy it three sizes too large and have it cut down. Instead, I asked if she could find one elsewhere, and silly me, when she walked away I thought she was looking into it. Ten minutes later she came back out and said, “Oh, you’re still here.”
Is this the “service” that keeps folks from buying online? A loyal BG customer since college (my store credit card is purple), I bought three Céline bags there this year alone and Mrika and her sales team in that department are amazing. But my experience today was appalling, and sadly, not the first time it’s happened. I don’t want to feel punished for needing help, especially with expensive items.
These days, nothing beats shopping from home and the phenomenal customer service at e-stores like Net-a-Porter. Perhaps, this is why I am so excited for Chanel and the other holdouts to be available online.
*The GM of Bergdorfs reached out to me and apologized for the SA’s behavior, which was very nice.On My Mind
Collection gold, silver and diamond ring
Eyelet-embellished intarsia merino wool turtleneck sweater
Mid-heel suede knee-high boots
Beirut 18-karat rose gold diamond ring
Camilla one-shoulder textured-organic cotton maxi dress
medium Trunk shoulder bag
Cotton-blend poplin top
Gold vermeil hoop earrings
Charlotte cotton-gabardine trench coat
Two-tone crepe blouse
Oversized silk-charmeuse shirt